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DU
Deleted user

I'm not a community manager per say, but I have been a moderator / community guide in some big forums in the past. I am a community (volunteer) ambassador for Microsoft on some of their forums. Sadly I cannot attend at this time on that day! But best of luck to y'all!

Rupert's avatar
RupertStaff
Deleted user

What does being a Microsoft community ambassador entail? Would love to know more... if you're not sworn to secrecy...

DU
Deleted user
Rupert

Haha, nope I'm not sworn to secrecy.

So its helping out the community, answering questions from new people in their forums, helping out the community managers with any game events and generally just being helpful and active in the forums for specific games, oh and usually moderating forums. Its a voluntary role with no real benefits than helping out.

They tend to call them different things in each community, for example for Microsoft Flight Simulator they are called "copilots", for Forza its something else, I can't remember off the top my head.

Each gaming community under Xbox is usually managed by a different community manager under Microsoft/Xbox and they all have slightly different ways of doing it, but generally the idea is the same.

Philip's avatar
Philip

Is a moderator a community manager?

Who else would count as a community manager?

Rupert's avatar
RupertStaff
Philip

In this context (because it’s taking place during the Develop conference, an event for game developers) we’re referring to community managers for games (and other) companies, which is a specific job role that may include moderation (on internal or external platforms), but also wider responsibilities such social media and creator/influencer relations.

Philip's avatar
Philip
Rupert

So i'm guessing they link in with existing fan communities... Do they try to remain anonymous?

I hadn't heard of this being a thing before.

TH
Tousif Hasan Biswas

I'll be happy to lend a hand to support this awesome project. I'll also probably drop an email to you Rupert, later this week. :)

Rupert's avatar
RupertStaff
PY
Paul Younger

Missed this survey sadly. The biggest hurdle is keep a community engaged with your community and have people stick around and not go elsewhere. It's not easy and a lot depends on who you have and how that person is looking after X community. Content provision to encourage engagement, enticing community members to play an active role in that process and have them praise your community on other platforms. That could be anything from great moderation to useful information.

Providing a resource helps massively, whether its an indispendible guide or community tool, it can go a long way to bringing in new users and keep your current users excited about what they are helping build whether they have had a direct hand in it or not.

From my experience, we have had community members work directly on tool development projects, guides, moderation and more. Some of them have stuck with us for 20+ years and are still working as moderators and guide writers.

Simply put, it became their home online from teenage years right into adulthood.

Mark's avatar
Mark
Paul Younger

community members to play an active role

Great post.

Just About members are playing an active role in our development, we don't see that ending anytime soon (or ever).

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