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Critter Café

Critter Café
T

Hey, I'm having troubles with trying upload my submission. It says I need to have my socials connected in order to upload. I've connected my Insta, but it still won't let me. Is there something I'm missing?

Boomer's avatar

Hi tashjoy, I'm sorry to hear this is happening.

The best option is to disconnect and reconnect your Instagram account. If you try that and it still doesn't work then I can ask our tech team to have a look.

Can you share some info to help us find out what's going on?

  • If you check your connected accounts, does it say "disconnect" next to Instagram?

  • Is the Instagram account you connected the same one you're using to submit to this reward?

  • Can you reply to this comment with the link you're trying to submit?

  • When you try to submit, are you adding the link directly into the text editor or are you using the add media option? It's the little purple and white (+) in the bottom right corner of the text editor.

Feel free to tag me ( Boomer ) if you have any questions.

Sturmer's avatar

it's probably the same issue I reported 10 days ago, I can't post for the same reason too

Boomer's avatar

Thanks Sturmer, I've submitted this instance so hopefully we'll find out what's going on.

TheGreatestBanana12's avatar

I'm also having this problem with trying to submit using Instagram

T

Hey Boomer,

  • Yesterday, next to Instagram, it said "disconnect", yes. I just had a look to see if I could disconnect it like you suggested, but it said, "connect", and when I tried to, it said, "Error: Could not connect to Instagram."

  • Yes, same account.

  • Here's the link,

    https://www.instagram.com/p/DC8FPABS5fN
  • And I tried Submitting by the link in the text editor, as well as a screenshot (add media) of my Insta post. I tried uploading various times. Once with just the link in the text box itself, once with both link-in-editor and screenshot. Mutliple tries with both, trying to follow the instructions.


Rich's avatar

Hey tashjoy, sorry about this and thanks for letting us know. This one's a known bug and our tech team are on it - thanks for bearing with us and hopefully we'll have an update soon🙏

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