Have you noticed services and platforms going down more often lately? The article has a couple of interesting tidbits, including vice-president of technology at Ookla explaining that the internet is becoming less stable because more and more layers are being added, such as "buzzy new features like AI chatbots".
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I might not be using the same services, but I believe they've become much more resilient now. With stable connections, advanced cloud and software solutions, seamless load balancing - overall system redundancy has significantly improved compared to 10 years ago.
I strongly suspect the mass of payment system related outages in March at different retailers, were due to Payment Card Industry Data Security Standard V4 having to come in by March 31st and companies messed up their last minute changes that they had no choice but to go with due to the deadline. The timing was a bit too much of a coincidence given they were all really close to this date and all resulted in a total loss of card payment abilities.
People are much more sensitive to outages than 10/15 years ago. Now, with people always online and connected, if a service doesn't work for 5 minutes it's the end of the world so it is perceived that there are more outages.
The technical debt it's true: there are companies which are running on old hardware and software because dividends and CDA's bonuses are more important than upgrades and updates, not to mention of the people to do such work.
Also, many large companies outsource a lot of development to third party companies leading to another layer of complexity when things broke down (not mentioning that sometimes the quality of what is created is... debatable). "You have to call the vendor." "I did call the vendor" "They why they didn't reply?" "Their contract says they have 2 days to reply..." this has happened, lucky for us nothing was on fire but you get the picture.
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